One night at the call centre
Original title: One Night at the Call Center
earliest edition we have, 2006 Rupa & Co., 2006 paperback 289 pages
"Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed.... Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience- and accent management- they help American consumers keep their lives running. Yet behind the headsets, everybody's heart is on the line. Shyam (Sam to his callers) has lost his...
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